Privacy Notice

This privacy notice sets out how ramsac Ltd protects and makes use of the information you provide to ramsac.

Any information provided to ramsac Ltd through this website will only be used in accordance with this privacy notice.

Prospective customers

What information do we collect about you?

We collect information about you when you register for an event, download a piece of content or fill in any of our contact forms. Website usage information is collected using cookies.

We may collect the following information:

• Name and job title
• Contact information including email address and telephone numbers
• Website usage data
• Demographic information such as postcode, preferences, and interests
• IP address
• Web browser type and version
• Operating system

How will we use the information about you?

Collecting this data helps us understand your needs and provide you with a better service.
Specifically, we may use data:

• To contact you in response to a specific enquiry
• To provide you information on our products and services
• To administer events

Where will we store your information?

1. ConnectWise
   Purpose – Core business management system
   Privacy Notice – https://www.connectwise.com/privacy-policy
2. Microsoft
   Purpose – Storage of e-mail and documents, Forms
   Privacy Notice – https://privacy.microsoft.com/en-gb/privacystatement
3. Eventbrite
   Purpose – Event management
   Privacy Notice – https://www.eventbrite.co.uk/support/articles/en_US/Troubleshooting/eventbrite-privacy-policy?lg=en_GB
4. Mailchimp
   Purpose – e-mail marketing and communication
   Privacy Notice – https://mailchimp.com/legal/privacy/

Basis for processing

We use your data for the following reasons:

• In the pursuit of our legitimate interests as a commercial organisation including the marketing and promotion of our brand, products, and services – Article 6(f)
• To fulfil any contractual obligations or legal obligations we may have when you use our services – Article 6(b)
• When you have given us consent to do so – Article 6(a)

How long will we keep your information?

We remove personal information where there has been no active interaction during the last two years (active interaction being attendance at an event, requesting information, or clicking on newsletter articles).

Contracted customers

What information do we collect about you?

For the purposes of contract delivery, we obtain the following information about your staff at the beginning of the contract (provided by the customer’s primary contact), and during the contract (by the individuals themselves)

We collect the following information:

• Name and job title
• Contact information including email address and telephone numbers

How will we use the information about you?

We use this information for delivery of the contract

Where will we store your information

1. ConnectWise
   Purpose – Core business management system
   Privacy Notice – https://www.connectwise.com/privacy-policy
2. Microsoft
   Purpose – Storage of e-mail and documents, Forms
   Privacy Notice – https://privacy.microsoft.com/en-gb/privacystatement
3. Eventbrite
   Purpose – Event management
   Privacy Notice – https://www.eventbrite.co.uk/support/articles/en_US/Troubleshooting/eventbrite-privacy-policy?lg=en_GB
4. Mailchimp
   Purpose – e-mail marketing and communication
   Privacy Notice – https://mailchimp.com/legal/privacy/

Basis for processing

The basis for processing is contract delivery – Article 6 (b)

How long will we keep your information?

We remove personal information six months after the end of the contract, unless requested otherwise. We retain the primary contact and any other contacts marked as decision makers or influencers, which is then covered by the Prospective Customers section above.

Other contacts (suppliers, partners etc)

What information do we collect about you?

We collect information about you as part of our business relationship.

We may collect the following information:

• Name and job title
• Contact information including email address and telephone numbers

How will we use the information about you?

We use this information in relation to our business relationship.

Where will we store your information?

1. ConnectWise
   Purpose – Core business management system
   Privacy Notice – https://www.connectwise.com/privacy-policy
2. Microsoft
   Purpose – Storage of e-mail and documents, Forms
   Privacy Notice – https://privacy.microsoft.com/en-gb/privacystatement

Basis for processing

The basis for processing is contract delivery – Article 6 (b)

How long will we keep your information?

We retain personal information for as long as we maintain a business relationship.

Job Applicants

What information do we collect about you

• Personal contact information
• Your CV
• Any other information you provide as part of your application.

How will we use the information about you?

The information you provide will only be used in relation to your application to work at ramsac limited. It will not be shared with any other parties or be used for any other purpose

Where will we store your information?

1. Teamtailor
   We use the Teamtailor platform to manage our careers microsite. Purpose – Storage and management of job applications.
   Privacy Notice – https://www.teamtailor.com/en/privacy-policy/

Basis for processing

The basis for processing is Article 6 (a) – Consent, as you have consented to us processing your information for the above purpose.

How long will we keep your information?

Our system (Teamtailor) automatically e-mails candidates six months after their first application, and every six months thereafter, asking if the candidate would like to remain on our system. If a candidate either doesn’t respond or responds ‘no’ their information is automatically deleted. Candidates may also request to have their information removed at any time.

Your rights to access, rectify and remove

You have qualified rights to access, rectify and erase your personal data and to restrict or object to processing and to make your data portable. Please e-mail info@ramsac.com or call 01483 412040 for any requests.

You have the right to complain to the supervisory authority - Information Commissioner Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. T: 0303 123 1113

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email info@ramsac.com.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

For returning visitors the website will automatically populate forms based on previously entered information. If you have previously opted-in to information this will automatically carry through to subsequent visits to the site.

Cookies in-use

• Cookie Type – Advertising, Functionality, Tracking
• Third Party – Microsoft Ads
• Privacy Notice –  https://privacy.microsoft.com/en-gb/privacystatement ;
• Cookie Type – Analytics, Functionality, Tracking
• Third Party – Microsoft Clarity
• Privacy Notice – https://privacy.microsoft.com/en-gb/privacystatement ;
• Cookie Type – Tracking
• Third Party – Lucky Orange
• Privacy Notice – https://www.luckyorange.com/privacy.php
• Cookie Type – Analytics
• Third Party – Google Analytics
• Privacy Notice – https://policies.google.com/privacy
• Cookie Type – Advertising, Analytics, Functionality, Tracking
• Third Party – LinkedIn Ads
• Privacy Notice – https://www.linkedin.com/legal/privacy-policy
• Cookie Type – Advertising, Analytics, Functionality, Tracking
• Third Party – Goodle Adsense
• Privacy Notice –https://policies.google.com/privacy
• Cookie Type – Advertising, Tracking
• Third Party – Facebook
• Privacy Notice – https://www.facebook.com/policy.php

Links from our site

Our website may contain links to other websites of interest. Please note that we have no control of websites once you have left our site. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

If you have any questions about this notice or believe there are any that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible via our details below.

Changes to our privacy notice

We keep our privacy notice under regular review, and we will place any updates on this web page. This privacy notice was last updated on 09/03/21.

How to contact us

Please contact us if you have any questions about our privacy notice or information we hold about you. Please email info@ramsac.com or write to us at the following address – ramsac ltd, Godalming Business Centre, Godalming, Surrey, GU7 1XW.