Why your job is important to us

ramsac is about being professional and friendly. We are the secure choice for IT for our clients’ organisations, providing premium IT support and services. Our Operations Department is at the heart of the business – it’s the engine room that ensures customers get the service they need, that projects happen on time, that suppliers are well managed and that all our work follows good process. You will support our Client Relationship Team, providing internal sales support, responding to client enquiries, working with suppliers to understand product availability, producing quotes, and managing the delivery and installation of orders. You’ll support our Relationship Managers in the delivery of amazing customer service. To our clients, you are ramsac!

Positively Brilliant

You will work as part of a professional team, which is constantly changing and evolving to deliver the best possible service to our clients.

On a day-to-day basis you will be involved in:

• Liaising with clients and the accurate preparation of quotes for end user devices, peripherals, licenses, accessories & setup
• Working with our approved suppliers to gather pricing, product information and managing any issues that may arise in the order process
• Placing orders for approved quotes and scheduling the delivery and installation of those orders
• Assisting in the production of budgets and renewal reports for customers
• Providing support to the Relationship Team
• Assisting unmanaged clients and taking responsibility for answering client queries
• Maintaining excellent records in our CRM system and managing your sales pipeline
• Working with our Microsoft licensing partner to ensure successful delivery and billing of Microsoft 365

About You

Inspire us!

We want to be known as the most ‘can do’ well-polished and caring IT supplier in the South East. Our staff are proud to say ‘I am ramsac’ their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be a part of this very special team?

What’s really important to us:

• Your ability to work as part of a team and to be able to make your own decisions
• Your ability to be self-motivated and highly organised
• A willingness to work hard and to be focussed on getting the job done
• A beady eye when it comes to details
• The ability to solve common problems using your own initiative
• The ability to remain calm, positive, warm, and friendly when dealing with clients and to make them feel that they are the most important person on the planet!
• A positive ‘can do’ attitude

The icing on the cake:

• Previous experience in an internal sales or account management role
• Experience using a sales CRM system
• A working knowledge of business IT needs